Last Updated: October 2025

Returns, Refunds & Cancellation Policy 

At LetsShave, we aim to ensure that every international order is processed and delivered with care. Please read the following policy carefully before placing an order on our international website.

This policy applies specifically to orders shipped outside India.

1. Order Cancellation Policy

International orders can be cancelled only within 12 hours of placing the order, provided the order has not already been dispatched.

Once an order has been dispatched or handed over to our logistics/shipping partner, it cannot be cancelled, and no refund will be provided on account of cancellation.

To request a cancellation within the eligible 12-hour period, please contact us at:

Email: [email protected]
WhatsApp: +91 87289 29729

Please include your Order ID and registered contact details when contacting us.

If the cancellation request is successfully approved within the applicable timeframe, the eligible amount will be refunded to the original payment method used for the purchase.

Important:

• Cancellation requests received after 12 hours of order placement will not be accepted.
• Cancellation is not possible once the order has been dispatched.
• If an order has already been dispatched, the customer is not eligible for a refund due to cancellation, refusal of delivery, or change of mind.

2. Returns & Refunds for International Orders

International orders are not eligible for returns or refunds due to change of mind, personal preference, incorrect selection, or any other reason unrelated to a verified issue with the product or order.

Due to the nature of international shipping, cross-border logistics, customs procedures, and the personal hygiene nature of our products, we do not offer standard returns for international orders.

A return, replacement, or refund may only be considered in the following circumstances:

• The wrong product was delivered.
• The product received is defective due to a verified manufacturing defect.
• The product was damaged during transit, subject to verification.
• An item is missing from the order, subject to verification.

All such cases are reviewed by our customer support team before any resolution is approved.

Please Note

International customers are not eligible for returns in cases such as:

• Change of mind.
• Product no longer required.
• Incorrect product selection by the customer.
• Product not meeting personal preferences.
• Product being unsuitable due to personal preference.
• Failure to check product specifications, compatibility, or description before ordering.
• Refusal to accept a correctly delivered order.

Opened or used personal grooming and hygiene products are not eligible for return.

3. Damaged, Defective or Incorrect Products

We take utmost care to inspect and pack orders before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible.

You must contact us within 3 days of delivery at:

Email: [email protected]

Please provide:

• Order ID
• Description of the issue
• Clear photographs of the product and packaging
• Any other information requested by our support team

For Transit Damage, Missing Items or Incorrect Products

A complete, uninterrupted unboxing video is mandatory for claims relating to:

• Transit damage
• Missing products/items
• Incorrect products
• Tampered or visibly damaged packages

The video should clearly show the package being opened from start to finish.

Claims relating to transit damage, missing items, incorrect products, or package tampering may not be accepted without sufficient evidence, including the required unboxing video.

For Manufacturing Defects

An unboxing video is not mandatory for a manufacturing defect claim.

However, our support team may request photographs, videos, or other information to verify the reported defect.

After verification, LetsShave may provide an appropriate resolution, which may include a replacement or refund, depending on the nature of the issue and the circumstances of the claim.

The final resolution will be determined by LetsShave after reviewing the claim.

4. Warranty & Replacement

Where a LetsShave product is specifically advertised or sold with a warranty, the applicable warranty will be honoured in accordance with the warranty terms applicable to that product.

If a product develops a verified manufacturing or functional defect during the applicable warranty period, LetsShave will provide the eligible warranty support, which may include a replacement of the product or applicable component, as determined by our support team.

Please Note:

• Warranty coverage applies only to products for which a warranty has been expressly provided.
• Warranty claims are subject to verification.
• Proof of purchase may be required.
• Photographs, videos, or other information may be requested to assess the issue.
• Warranty coverage does not generally include accidental damage, liquid damage, misuse, negligence, unauthorized repairs or modifications, improper handling, cosmetic damage, or normal wear and tear.
• Warranty terms may vary by product.

Please be assured that if a product carries a LetsShave warranty and develops a verified issue covered under that warranty, our team will provide the applicable warranty support and replacement as per the warranty terms.

5. Customs Duties, Taxes & Import Charges

IMPORTANT – CUSTOMS CHARGES ARE THE CUSTOMER'S RESPONSIBILITY

International shipments may be subject to customs duties, import taxes, VAT/GST, clearance charges, handling fees, or other charges imposed by the destination country.

These charges are determined by the customs authorities, government regulations, or shipping authorities of the destination country and are not controlled by LetsShave.

Any such customs duties, taxes, import charges, clearance fees, or other charges applicable to your shipment must be fully paid by the customer/recipient.

By placing an international order, you acknowledge and agree that:

• LetsShave is not responsible for customs duties, import taxes, or clearance charges imposed by your country.
• The customer is responsible for checking the applicable import regulations and charges in their country before placing an order.
• Failure or refusal to pay applicable customs duties, taxes, or other charges may result in the shipment being held, delayed, returned, abandoned, or disposed of by the customs/shipping authorities.
• LetsShave cannot guarantee that a shipment refused or abandoned due to unpaid customs charges will be returned to us.

Orders Not Delivered Due to Customs or Customer Non-Payment

If an international shipment cannot be delivered because the customer:

• Refuses to pay applicable customs duties/taxes;
• Refuses to accept the shipment;
• Fails to complete required customs clearance;
• Fails to provide information/documents requested by customs or the shipping provider; or
• Is otherwise unable or unwilling to accept the shipment,

the customer will not be eligible for a refund.

In such circumstances, the shipment may be retained, abandoned, destroyed, disposed of, or otherwise handled by the customs or shipping authorities in accordance with the regulations of the destination country.

LetsShave will not be responsible for any resulting loss, and no refund will be issued for the undelivered order.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

LetsShave is not responsible for delivery failure caused by:

• Incorrect or incomplete address;
• Incorrect postal/ZIP code;
• Incorrect phone number or email address;
• Incorrect recipient information;
• Failure to respond to the courier or customs authorities;
• Failure to complete customs clearance; or
• Any other information or action required from the customer.

If an order is returned, abandoned, disposed of, or otherwise undelivered due to incorrect information or customer-related reasons, the order will not be eligible for a refund.

7. Missing Items

If any item is missing from your international order, please contact us within 3 days of delivery.

Please provide:

• Order ID
• Clear photographs of the package received
• Complete unboxing video showing the package being opened

Our team will investigate the claim and, after verification, may provide a replacement or other appropriate resolution.

8. Refund Processing

Refunds are applicable only where specifically approved under this policy.

Where a refund has been approved, LetsShave will initiate the refund to the original payment method, wherever possible.

Refund timelines:

• Refund initiation: within 3–5 business days after approval.
• Actual credit to the customer's account: may take an additional 7–10 business days, depending on the payment provider, bank, card issuer, or other financial institution.

International transactions may also be subject to processing times or currency conversion rules of the payment provider or bank.

LetsShave is not responsible for delays caused by banks, payment gateways, card issuers, currency conversion, or other third-party financial institutions.

9. Non-Refundable Situations

International orders will generally not be eligible for a refund in the following circumstances:

• Change of mind after placing the order.
• Product no longer required.
• Incorrect product selected by the customer.
• Personal preference or dissatisfaction unrelated to a verified product defect.
• Failure to check product specifications before purchase.
• Refusal to accept a correctly delivered order.
• Failure or refusal to pay customs duties, taxes, import charges, or clearance fees.
• Failure to complete customs clearance.
• Incorrect or incomplete shipping information provided by the customer.
• Failure to respond to the courier or customs authorities.
• Failure to provide documents or information required for customs clearance.
• Shipment being held, abandoned, destroyed, disposed of, or otherwise undelivered due to customs or customer-related reasons.
• Any claim submitted outside the applicable claim period.
• Damage caused by misuse, negligence, improper handling, unauthorized modification or repair, or normal wear and tear.

10. Important International Shipping Disclaimer

International delivery is subject to the laws, regulations, customs procedures, and import requirements of the destination country.

Customers are solely responsible for ensuring that the products ordered can legally be imported into their country and for complying with all applicable local requirements.

LetsShave does not guarantee that products will be cleared by customs in every destination country.

Any delay, seizure, rejection, return, abandonment, destruction, disposal, or non-delivery resulting from customs regulations or the customer's failure to comply with applicable requirements will not be considered a failure of LetsShave to fulfil the order and will not qualify for a refund.

11. Policy Exceptions

Any exception to this policy will be considered solely at the discretion of LetsShave.

LetsShave reserves the right to request additional information, photographs, videos, or other documentation before approving any replacement or refund.

LetsShave also reserves the right to decline any claim that does not meet the requirements of this policy or cannot be reasonably verified.

Need Help?

If you have any questions regarding your international order, please contact our customer support team:

Email: [email protected]
WhatsApp: +91 87289 29729

Please keep your Order ID ready when contacting us so that our team can assist you promptly.